FAQs
Get all the information you need on topics such as registration, accessibility, and much more.
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General
Learn more about unBoxed Toronto
unBoxed is an annual flagship conference hosted by Amazon Ads designed to educate advertisers on how to use Amazon Ads to create memorable connections with shoppers at key moments across their purchase journey. To expand the unBoxed in-person experience, we're hosting a one-day regional summit in Toronto. unBoxed Toronto features a plenary session with product announcements, breakout sessions, Hands-on-Keyboard sessions, Connections Hub, sales meetings, and a networking reception.
Whether you are new to Amazon Ads or an experienced user, you will learn something new at unBoxed Toronto. unBoxed Toronto is a one-day summit open to businesses of all sizes and marketers of every level of expertise interested in learning how Amazon is helping brands grow their business through creativity and innovation.
unBoxed Toronto will take place in person on February 26 at The Symes, located at 150 Symes Rd, Toronto, ON M6N 0B1.
Registration gives you access to the keynote session, breakout sessions, Hands-on-Keyboard sessions, Connections Hub, and networking events. Meals offered include breakfast and lunch.
No, there will not be reserved seating at unBoxed Toronto. All sessions and venue capacity will be managed on a first-come, first-seated basis.
We will aim to provide a wide variety of dietary options including vegan, vegetarian, carnivore, and gluten-free options. Kosher and Halal meals may be requested during the registration process.
Please contact our Sponsorship team at ads-sponsorship@amazon.com.
If you have any questions, please email us at unBoxed-support@amazon.com.
Yes. A badge is required at all times for all event activities.
You will need to arrange your own transportation to and from the event.
You can view the Event Code of Conduct here. All attendees must comply with the Event Code of Conduct.
Yes. All attendees will go through magnetometers, and bags are subject to search upon entry into conference activities.
Registration
Learn more about registration
Registration for unBoxed Toronto is now open. Please visit the Register page, and click ‘Register’ to start the registration process. You must be 19 years or older to register for unBoxed Toronto in-person.
There is no charge to attend unBoxed Toronto.
We expect unBoxed Toronto to sell out and do not anticipate making onsite registration available.
Log in to your account and click Registration Information to view or make changes to your registration details. To change your name, email us directly at unboxed-support@amazon.com.
We understand your plans may change. In the event you need to cancel your event registration, log in to your account and click ‘Registration Information’ to view or make changes to your registration details. To request a transfer of your event registration, contact us at unBoxed-support@amazon.com.
Yes. You must be at least 19 years of age as of February 26, 2025.
Venue
Learn more about the event venue
unBoxed Toronto will take place on February 26, 2025 in Toronto at The Symes, 150 Symes Road, Toronto ON M6N 0B1.
Content
Learn more about content
The conference agenda will be available on the agenda page of this website.
Onsite sessions will be filled on a first-come, first-seated basis. As seats are not guaranteed, there is no need to pre-register.
All unBoxed Toronto attendees are welcome to participate in our Hands-on Keyboard training sessions. Capacity is limited, and seating will be managed on a first-come, first-served basis. These hands sessions will repeat throughout the day.
Visit the Amazon Ads Learning Console to learn more about becoming Amazon Ads certified.
No, the event will not be livestreamed.
Currently we are not accepting suggestions for content or speakers but are always interested in hearing customer stories. Please reach out to your Amazon Ads account manager for more information.
Accessibility and Inclusion
The Symes strives to make our facilities and services accessible to people with disabilities. Our venue features ground level entrances at street level, as well as accessible restrooms and elevators. Motorized devices may be used by people with mobility impairments subject to reasonable safety restrictions. For questions and concerns regarding accessibility, please contact unBoxed-support@amazon.com.
Interpretation, subtitling/closed captioning, and/or illustrative visual guides (IVGs) are available at unBoxed on Tour in all content sessions.
We will provide accessible seating space within each plenary and breakout room designated to host wheelchairs, subtitling/closed captioning, and other accessibility services.
Yes, service animals are allowed per The Symes service animal guidelines. If you plan to bring your service animal to The Symes, please contact unBoxed-support@amazon.com.
A reflection room, or quiet room, is available at the event and can be used when needed during general conference hours.
Parents’ room will be available at the event. A parents’ room provides a private, secure space for nursing parents. A key is needed for access.
All-gender restrooms are available at unBoxed Toronto.
Please email us at unBoxed-support@amazon.com.